Support

Support is available to our customers Monday through Friday: 8am to 5pm (CST). On Saturdays, Sundays and our observed holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.

After-hours/emergency support services are available for network service clients. 

maintenance notices & alerts

Support via Phone & Email

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Internet & Hosting Support
920.884.1488 / 800.261.0040 x1175
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Networking Support
920.884.1500
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Website/App Development Support
920.884.1496
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CMS Support
866.696.7483
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Billing Support
920.430.1117 x1750
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Network Client Emergency
920.884.1481
Contact us for pricing/details

Holiday Closure Dates

Our office, Internet, and IT support desk will be closed as indicated.

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01 / 02 / 2017
Tuesday

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05 / 30 / 2016
Monday

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07 / 04 / 2016
Monday

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09 / 05 / 2016
Monday

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11 / 24 / 2016
Thursday

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11 / 25 / 2016
Friday

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12 / 23 / 2016 Noon
Friday

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12 / 26 / 2016
Monday

However, our experts are standing by and ready to address your support issues during these times. If you need us, we'll be there. Outside our normal business hours, you can call our main line at 920.430.1117 and access our After-Hours/Emergency support and rate information.

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Maintenance Notices & Alerts

Occasionally, our support team will send notices to our hosting clients about planned maintenance, service outages, or e-scam alerts. In addition to email outreach, you may check for information regarding service-related notices and alerts here. Should you have questions, please contact us.

Maintenance

There is no scheduled maintenance at this time.

Alerts

Fraudulent email to itol.com mail recipients: You may have received an email appearing to be from us asking to verify your Infinity account. Ignore and delete this email. We will never send you an unsolicited email asking for your login credentials or personal information. Contact our support team if you have any questions. (posted 03/08/16)

"Infinity is always willing to customize a project for our organization. The answer is always 'we will make this work within your budget and timeframe.' That's a partnership I can rely on."
- New North, Inc.

"Infinity was fantastic... this wasn't the only project on my plate so there would be delays on my end... when I was ready to work on it they dropped everything to help me get it done."
- Alliance Insurance Centers, LLC

"Infinity is exactly what we look for in a web partner – responsive, knowledgeable and flexible. The beautiful, user-friendly website they built for our client exceeded all expectations."
- Bottom Line Marketing

Just some of the companies we've helped...